Lean Six Sigma - Define Phase

The Define Phase is the critical first step in the Lean Six Sigma DMAIC (Define, Measure, Analyze, Improve, Control) methodology. This course empowers learners to properly frame improvement projects by identifying process problems, understanding stakeholder needs, and establishing clear project goals and boundaries.

You’ll gain practical skills in defining project scope, aligning with business objectives, and engaging key stakeholders. Tools such as SIPOC diagrams, Voice of the Customer (VoC) analysis, Critical to Quality (CTQ) trees, and project charters are introduced and applied in real-world scenarios.

By the end of this course, you'll be prepared to initiate Lean Six Sigma projects with clarity, confidence, and strategic alignment.

Key Learning Outcomes:

Understand the purpose and importance of the Define Phase in the DMAIC cycle.
Develop effective problem and goal statements.
Create a comprehensive project charter.
Identify stakeholders and capture customer requirements (VoC).
Use tools such as SIPOC, CTQ trees, and high-level process mapping.
Align projects with organizational goals and customer expectations.

Target Audience:

Lean Six Sigma practitioners, Green Belt and Black Belt candidates, project managers, operations professionals, business analysts, and anyone involved in process improvement.

Prerequisites:

Basic understanding of process improvement or prior completion of a Lean Six Sigma overview course is recommended.

Format

Online
Course

Starting date

Anytime

Certificate Type

Digital Certificate

Level

Intermediate

Duration

Self-Paced

Price

US$399

Why should I take this course?

Practical approach

The Define Phase lays the groundwork for successful Lean Six Sigma projects. This course equips you with the tools to clearly define problems, set objectives, and align with customer needs—skills you can immediately apply in real-world scenarios.

Globally oriented

Learn techniques and frameworks used by top organizations around the world. From SIPOC diagrams to project charters, you’ll gain universally applicable knowledge that gives you a competitive edge in global process improvement.

For your career

Whether you're launching your Lean Six Sigma journey or aiming to lead improvement initiatives, mastering the Define Phase strengthens your credibility and positions you as a data-driven problem solver in any industry.